There can be several reasons why you are not receiving test messages. The first stage is to identify if your message has failed to be delivered.
Click on the history tab and tick ‘To include test messages in the list of jobs’ tick box. This will then display test jobs underneath. Click on the history button next to the test job which you have sent. This will then open a pop up and tell you if the test email was sent or failed.
When you send a test message the system will send to the email address/es entered in the test message tab. It uses the real data to pre-populate the email and uses the real email in the ‘To’ header. Some spam filters will block emails with different email addresses in the to header than actually being sent to. Check with your administrator that it’s not been filtered out as spam.
If you have a spam folder, check the message is not in here for the above reasons.
This could be to do with any personalisation added to the message. Check your data to ensure it includes all the information which is needed for each personalisation to work and it does not contain any special symbols.
Generally when a message fails the problem has been caused by the list(s) in the campaign. If the subject line has a company personalisation and one record in the contact list is missing this, the message will fail.
