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frequently asked questions
frequently asked questions

These are some of the most common questions our clients ask us about using the system and email marketing in general.
If your question is not answered below please contact us and we will be happy to help.

  • Basics
  • At a first glance of HTML code it might appear complex and confusing but in reality creating a simple HTML message is fairly straightforward. If you want to try it for yourself you can copy the example message below into the WYSIWYG editor (what you see is what you get) and then click source to see the HTML code produced.

    Hello,

    Just a quick note to let you know that we have included HTML open rates as standard on all campaigns. On the Overview page you will see how many times your HTML message has been opened. As of this morning you no longer need to manually set up your project to show open rates.
    We also changed the 'History' tab to 'Status' and added a button so you can see the status of your campaign at a glance - total number in campaign, total sent, number remaining and number scheduled.

    The help system has been updated to include these changes.

    Best regards,

    John Smith
    t: +44 (0)800 8923921
    e:
    john@myurl.com

     

    The source code should look something like this:

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
    <html>
      <head>
        <title></title>
        <meta http-equiv="Content-Type" content="text/html; charset=us-ascii" />
      </head>

      <body>

        <p>Hello,</p>

        <p>Just a quick note to let you know that we have included HTML open rates as standard on all campaigns. On the Overview page you will see how many times your HTML message has been opened. As of this morning you no longer need to manually set up your project to show open rates. <br />
        We also changed the 'History' tab to 'Status' and added a button so you can see the        status of your campaign at a glance - total number in campaign, total sent, number  remaining and number scheduled.</p>

        <p>The help system has been updated to include these changes. </p>

        <p>Best regards,</p>

        <p><b>John Smith</b></p>

        <p>t: +44 (0)800 8923921<br />
        e: <a href="mailto:john@myurl.com">john@myurl.com</a></p>
     
     </body>

    </html>

  • Looking at the HTML code. What are tags?
  • Advanced - Optimising HTML for an email/newsletter
  • Strange characters are appearing in my copy