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These are some of the most common questions our clients ask us about using the system and email marketing in general.
If your question is not answered below please contact us and we will be happy to help.
- Why are replies from previous campaigns getting mixed up with a recent campaign?
- What is a soft bounce ?
A soft bounce is an email message that gets as far as the recipient's mail server (it recognizes the address) but is bounced back undelivered before it gets to the intended recipient. A soft bounce might occur because the recipient's mailbox is full, the server is down, the message is too large or the email account is no longer used. Most email service providers will attempt to deliver the email regularly for a few days before finally returning the message as an undelivered soft bounce.The same soft bounce maybe deliverable at another time if the problem preventing delivery is rectified.
- What is a hard bounce ?
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