Advice and Support

We like to think we are a little different to everyone else when it comes to advice and support.  We are committed to providing the best customer support within the industry and provide a friendly, professional and reliable service to all our clients. we achieve this with the following:

• Flexibility - we are here when you need us to suit your needs
• Skills - a team of people with a broad range of skill sets
• Understanding - of your need to control budgets and to demonstrate ROI
• No tie-in - we help you become as self-sufficient as you want to be

We realise that when clients are running their own email campaigns, it is essential for them to have confidence both in what they are doing and in the technology delivering their emails. Pressing the ‘submit’ button can be a lonely task if you are not confident in what you are doing.

For this reason we encourage our clients to call us at any point during the building and delivery stages of their campaign. Furthermore, we will happily provide clients with direct phone numbers to multiple members of the support team, so that they are confident they will get straight through to the right person.

We are happy to offer advice and support to clients and non-clients alike … please just email us with your question and we will try and help. We obviously don’t charge for this, but also can’t always promise a same day response.

Need advice or have a problem

Our support team and marketing experts are always available to help you resolve an issue you may have or answer your questions.

You can call support on +44 161 8172930 or email support [at] extravision [dot] com